An assistant that knows what it may say, and when to stop
The DialXAI phone assistant answers the questions your callers ask most, in their own words and in a natural voice. It speaks only from articles your team has approved, and it hands the caller to a person the moment it should.
Answers from your articles, and nothing else
When a caller asks a question, DialXAI looks it up in your organisation's approved articles and writes a short spoken answer from what it finds. If the articles do not answer the question, the assistant says it does not have that information. It does not fill the gap with a guess or with general knowledge from the internet.
Answers are short, a few sentences that are easy to follow on the phone, and after each one the assistant asks whether there is anything else.
Every answer can be checked
Each question and each answer is stored with the call, together with the articles the answer came from. Supervisors can see exactly what the assistant told any caller, and fix the article if something needs to change.
Before a single call, use Try a question on the knowledge base page: type what a caller might ask and see the answer the assistant would give, and which articles it used.
- AssistantGood morning, thank you for calling. You are speaking with an automated assistant, and this call is recorded. You can say “speak to someone” at any time.
- CallerWhat do I need to bring to renew my registration?
- AssistantBring the old certificate, a passport photo and your ID card. Renewals are done on weekdays from 8 AM.From the approved article “Renewals”
- CallerMy certificate is lost. Can I speak to someone?
When the assistant puts a caller through
A person is never more than one sentence away. The call goes to your queue when:
The caller asks
“Speak to someone”, “put me through to an officer”, or just “agent”, at any point in the call.
It cannot help twice
After 2 questions in a row that the approved articles do not answer.
The conversation runs long
After 8 questions, so nobody is kept talking to a machine for too long.
Anything goes wrong
If an answer cannot be found or DialXAI cannot be reached, the caller goes to the queue instead of hearing silence.
Callers always know who they are talking to
Every call begins with your greeting and ends the greeting with the same sentence. Your team can change the greeting; this sentence cannot be removed.
Said on every callYou are speaking with an automated assistant, and this call is recorded. You can say “speak to someone” at any time.
Out of hours
The assistant can keep answering
Switch on “answer out of hours” and callers still get answers from your articles at night, at weekends and on public holidays.
It does not promise a person
When nobody is in, the assistant says so and reads out your opening hours, instead of putting the caller into a queue that no one is watching.
You set opening hours, closed days and notices yourself: see call handling.
How it works underneath
- The phone line answers the call and records it.
- Speech recognition turns the caller's speech into text, in English.
- DialXAI finds the matching passages in your approved articles, in your organisation's part of the knowledge base only.
- The AI model writes the answer from those passages, and says when they do not answer the question.
- A natural voice speaks the answer.
The assistant speaks English today. Other languages are not offered yet.
Hear DialXAI answer your own questions.
Send us a few of the questions your callers ask most. In the demo, the assistant answers them from articles we write together, then puts the call through to a person, and you see the agent's screen.