Nothing reaches a caller until two people have agreed it
The knowledge base holds everything the phone assistant is allowed to say: your opening hours, fees, documents, procedures and answers to common questions. Your team controls every word of it.
From draft to the phone line
Write or upload
Type an article in DialXAI, or upload a PDF, Word document, text or Markdown file of up to 10 MB.
Send for approval
A supervisor sends the draft to the administrators.
A second person approves
An administrator approves it, or sends it back with a note. Nobody can approve a change they made or sent themselves.
Callers hear it
Within minutes of approval the assistant can answer from it, and the page shows when it is in use.
Edits do not go live by accident
Changing a live article creates a new draft. Callers keep hearing the approved version until the change is approved too.
A full history
Who wrote, sent, approved, sent back, archived or restored each article, and when, is kept with the article.
Archive in one step
An article that no longer applies is archived, and the assistant stops using it within minutes. It can be restored later.
Agents see only what is live
Agents and viewers see approved articles only, the same ones the assistant uses, so callers get one answer whoever they speak to.
Try a question before callers do
Type what a caller might ask and see the answer the assistant would give on the phone, word for word, with the articles it used. If the answer is wrong or missing, you know which article to write or fix.
You typeCan I renew on a Saturday?
The assistant would sayRenewals are done on weekdays from 8 AM to 5 PM. The office is closed on Saturdays.
An example. The answer always comes from your own articles.
Your articles stay yours
Each organisation's articles are kept apart from every other organisation's. Every search the assistant makes is limited to your own approved articles, so a caller to your line never hears another organisation's information.
Your articles are used to answer your callers. They are not used to train AI models.
Bring the leaflets and notices you already have.
We help you turn them into the first articles, and you see the assistant answer from them in the demo.