Questions organisations ask

It is built not to. The assistant answers only from your organisation's approved articles, and when they do not cover a question it says it does not have that information and offers a person. Every answer is stored with the call so you can check it. See phone assistant.

English. Other languages are not offered yet.

Always, during your opening hours: callers can say “speak to someone” at any time, and the assistant also puts them through by itself when it cannot help. Out of hours, it tells callers nobody is available and reads your opening hours.

Usually, yes: your existing number can be forwarded to DialXAI, so callers dial what they always have. We also arrange new numbers where they help, such as local or toll-free numbers for callers abroad. Which numbers are available depends on the country and your phone company, so we check this for your organisation before you decide.

No desk phones or servers. Agents use a computer with a web browser and a headset; the phone is in the browser.

No. DialXAI does not send recorded or AI calls to lists of numbers. Calls out are placed by your agents, through call-back campaigns or from your contacts.

Only signed-in people in your organisation whose role lets them see that call. Recordings are encrypted and kept in a secure cloud data centre, and can also be kept in your own country where your organisation requires it. See security and your data.

No. The AI service DialXAI uses does not use the text it is sent to train models.

Each organisation gets a quote, made of a monthly fee for DialXAI and the cost of calls, which depends on your numbers and how many minutes your callers use. We go through it with you in the demo, once we know your call volumes.

Most of the time goes into writing and approving the first articles. See how it works.

Your organisation. We use them only to run DialXAI for you.

Yes. Book a demo and send us a few of the questions your callers ask most.