Answer every call. Say only what you approved.
DialXAI picks up your phone line with an AI assistant that speaks only from information your team has approved. When a caller needs a person, it puts them through with the whole conversation on the agent's screen.
- A person is always one sentence away
- Set up and supported from Accra
- English
- AssistantGood morning, thank you for calling. You are speaking with an automated assistant, and this call is recorded. You can say “speak to someone” at any time.
- CallerWhat do I need to bring to renew my registration?
- AssistantBring the old certificate, a passport photo and your ID card. Renewals are done on weekdays from 8 AM.From the approved article “Renewals”
- CallerMy certificate is lost. Can I speak to someone?
How many of today's callers gave up before anyone answered?
Most calls to an office are the same few questions. Each one still waits for a free person, and the people with the hard questions wait behind them.
The line is busy at the worst time
Monday mornings, deadlines and announcements bring everyone at once. Callers hear the tone, give up, and call again later, or never.
The same questions, all day
Opening hours, documents to bring, fees, where to go. Your best people spend their day repeating what is already written down.
“Can you repeat that?”
When a call is passed on, the caller starts again from the beginning, and the person who takes over knows nothing about them.
Nobody after closing time
Callers from other time zones, and anyone who works during your hours, reach a phone that rings out.
The common questions answered at once. The hard ones handed to your team, with the story so far.
It says only what you approved
The assistant answers from your own articles, and only from those that a second person has approved. When they do not cover a question, it says so and offers a person. It does not guess.
A person whenever it matters
Callers can say “speak to someone” at any moment. The assistant also hands over by itself after 2 questions in a row it could not answer, after 8 turns, or if anything goes wrong.
Nobody starts again
The agent who takes the call sees every question the caller asked, every answer given, and the caller's earlier calls, before saying hello.
From the first ring to the report
Greeting
Your greeting, or your closed message out of hours, then a short notice if you have one. Every call says it is automated and recorded.
Answers
The caller asks in their own words. The assistant answers from your approved articles, in a natural voice.
Hand-over
When the caller asks for a person, or the assistant cannot help, the call goes to your queue.
Agent desk
The call opens on the agent's screen with the conversation so far and a suggested answer.
Wrap-up
The agent records the outcome. The recording, transcript and summary join the call history.
Everything a call centre needs, in one place
Phone assistant
Answers callers in natural speech from the articles you approved, and hands over to a person whenever it should.
Agent desk
The call opens with everything the caller already said, their earlier calls, a suggested answer, notes and wrap-up.
Knowledge base
Write or upload what callers need to know. Nothing reaches a caller until a second person approves it.
Call handling
Opening hours, public holidays, greetings and notices, changed by your own team and heard on the next call.
Calls out
Contact lists and call-back campaigns your agents work through, inside each contact's own calling hours.
Reports
Every call with its recording, transcript and summary; answer rates, waiting times and what callers ask about.
Any organisation the public calls with questions
If most of your calls can be answered from information you already have, DialXAI can take them, and give your team the time for the rest.
- Government offices and agencies
- Embassies and missions
- Banks and insurers
- Hospitals and clinics
- Universities and schools
- Utilities and telecoms
- Transport and travel
- Membership bodies and NGOs
Proven cloud services, set up by one team in Accra
DialXAI is HaxenTech's software on top of cloud services that large contact centres already use. You get one product, set up and supported by one team in Accra.
Be one of the first offices on DialXAI
We set DialXAI up with you: your phone line, your opening hours, and the articles your callers need, written and approved with your team before the first call.
What the first organisations get
- Set-up with our team, on site in Accra or online
- Help writing the first articles from your existing leaflets, websites and notices
- Training for supervisors and agents
- A direct line to the people who build DialXAI
Hear DialXAI answer your own questions.
Send us a few of the questions your callers ask most. In the demo, the assistant answers them from articles we write together, then puts the call through to a person, and you see the agent's screen.