From the first conversation to the first answered call
We set DialXAI up together with your team. You bring what your callers ask and the answers you already give; we set up the line, the assistant and the desk.
We listen to your calls, on paper
We sit with the people who answer your phone today and list the questions that come up most, the answers they give, and the calls that always need a person.
Your first articles
From your leaflets, website, notices and the list above, we help your team write the first articles. Your administrators approve them in DialXAI; nothing goes to callers without that.
Your line and your hours
We set up your organisation's line: the phone number callers dial (we check with you which numbers are available for your country, and whether your existing number can be forwarded), your queue, opening hours, closed days and greeting.
Your team
Administrators invite the team by email. We train supervisors to write and approve articles and read the reports, and agents to use the desk and the phone in the browser.
Test calls
Your staff call the line and ask real questions. Supervisors check each answer the assistant gave and fix articles where needed, before the number is shared.
Live, and improving
Callers start using the line. Each week the reports show what callers asked about and which questions the assistant could not answer: those become the next articles.
What you need
- A computer with an up-to-date web browser for each agent
- A headset for each agent
- A steady internet connection
- One person who can approve articles
What you do not need
- Desk phones or a phone exchange
- Servers in your office
- Software installed on each computer
How long it takes
Most of the time goes into writing and approving the first articles, and that depends on how much your callers ask about. We agree a start date with you once we have seen your questions.
Start with the questions you hear every day.
Send us a few of the questions your callers ask most. In the demo, the assistant answers them from articles we write together, then puts the call through to a person, and you see the agent's screen.